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Ace Therapy Cancellation Policy

Ace Therapy Cancellation Policy

At Ace Therapy, your time matters—and so does ours. To ensure fairness and availability for all clients, we’ve implemented the following cancellation policy:

Appointment Cancellations

  • Clients must cancel or reschedule appointments at least 24 hours in advance of their scheduled session. 
  • Cancellations made less than 24 hours before the appointment will be charged 50% of the session fee. 
  • Same-day cancellations or no-shows will be charged 100% of the session fee.

Late Arrivals

  • If you arrive late, your session will still end at the originally scheduled time. 
  • Arriving 15 minutes or more late may result in the session being considered a no-show, with the full session fee charged. 

Deposits & Prepayments

  • All deposits and prepayments are non-refundable. 
  • Deposits may be applied toward a future session if rescheduled within the allowed cancellation window. 

Emergencies & Exceptions

  • We understand that life happens. Emergencies will be reviewed on a case-by-case basis at Ace Therapy’s discretion.
     

Acknowledgment

  • By booking a session with Ace Therapy, you acknowledge and agree to this cancellation policy. 

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